lack of good customer service Frustrated because I went to their website and it says they are based out of Florida and I was looking to order parts from a USA based source because I needed them quickly. The website is just a gateway to order but the parts still come from China. Ordered Feb 5th, did not receive any confirmation email. Parts did not ship until Feb 12 and shipped the slowest possible way. (In fairness there may be other uncontrollable factors for the delay in shipment) but the lack of communication make me very hesitant to use this source again.

Great company Great company. Family run. They go above and beyond what is expected I highly recommend them. My Photon S was delivered well protected and exactly on time from California warehouse. It took about 10 minutes to get my first print going. I’ve heard a few people complain that plastic casing seem breakable. I don’t really slam my printer around. So I’m not worried. All the critical parts seem rock solid.

Ridiculously responsive Ridiculously responsive? Maybe that’s not the right word :-). But I have never had such a good experience with customer support. The timing of my purchase was not great as they were completely out of stock and missed a holiday and a pandemic outbreak. Despite all of this, they still manage to get my order out after multiple emails to update me on the status so that I never had to worry about what was going on. When it finally arrived, everything was as advertised And even quite a bit better than expected.

My first 3D printer My first 3D printer, I have help getting started though. Less than a week and have already started into production getting great results. Enjoy having the large format being able to print one solid piece. It arrived slightly damaged, 3DPrintersBay and Phrozen had replacement parts being shipped out in under 12 hours with no hassle. Amazing customer service from both.

My HE3D K280 arrived approximately 2… My HE3D K280 arrived approximately 2 weeks after ordering and I am now assembling the printer. The packing for shipping was excellent and the printer arrived with no damage. I really like the quality of the parts and I find the engineering excellent. The self aligning T-Nuts are absolutely ingenious. The only thing that is concerning is that the included instructions are meager at best and the is no CDROM or guide for eventual setup. Overall, I am very happy with my HE3D K280 printer.