Ordered this item back on 12/21/23 Ordered this item back on 12/21/23, I still have not received it. Possibly won’t, will not ever buy from this company again. What a disappointment, sent messages to them. But no luck, terrible customer service

I paid for terrible service and no product. DO NOT RECOMMEND It’s now April 28th, I placed this order on January 18th. Still says order is processing even though I’ve already paid for it. Terrible customer service, too. I’ve gone back and forth with them a ton, and nobody will give me an answer as to why I haven’t gotten my order yet. I waited so long because I really wanted this album. I tried giving them the benefit of the doubt; maybe this was a preorder, and I just wasn’t paying attention?? Nope. Nowhere did it ever say preorder nor were there any indication there would be a delay from when I ordered to when I received. Probably never existed in the first place. On top of the terrible customer service, and never receiving my order (despite paying for it),the album is now on sale much cheaper than what I paid (for nothing).

I placed my order on January 28 I placed my order on January 28. I was told 8 weeks at most. We are now in May and I have not heard anything from your company about my purchase. I want to cancel my order with you.

Do not buy from Merchbar Made my pre-order one year ago to the day. Missed the promised August ship date. Missed the promised October ship date. Missed the promised January ship date. It's been so long that the credit card I ordered with no longer exists. Save your money, buy direct from artists when you can. Merchbar is a scam.

Do they ever actually send you what you bought? They say 5-7 business days but I have orders I placed in July and August of 2023 that still haven’t been processed. When I’ve reached out, they have a “what are you going to do” attitude about it. Here’s an idea, don’t sell stuff you don’t have, or if you have it like your website says, send it.