Never received order Ordered a vinyl, after about three months I still never received it. Order was canceled at one point without notification, only found out because I eventually reached out. Garbage site, will not make the same mistake twice.

Amazing Customer Care I purchased a Boxset that was signed by the artist. When my boxset was received the signatures were missing. I contacted the Merchbar customer care and the team started handling everything. I received several update emails explaining my status. I have ordered several items from Merchbar and I will be a customer for life. I feel so confident placing orders with their amazing customer care team. My order was replaced and I am so impressed with how my concern was resolved! The customer care team really worked to get my order corrected. I want to thank them and let each and every one of them is truly appreciated!!

Do they ever actually send you what you bought? They say 5-7 business days but I have orders I placed in July and August of 2023 that still haven’t been processed. When I’ve reached out, they have a “what are you going to do” attitude about it. Here’s an idea, don’t sell stuff you don’t have, or if you have it like your website says, send it.

I placed my order on January 28 I placed my order on January 28. I was told 8 weeks at most. We are now in May and I have not heard anything from your company about my purchase. I want to cancel my order with you.

I paid for terrible service and no product. DO NOT RECOMMEND It’s now April 28th, I placed this order on January 18th. Still says order is processing even though I’ve already paid for it. Terrible customer service, too. I’ve gone back and forth with them a ton, and nobody will give me an answer as to why I haven’t gotten my order yet. I waited so long because I really wanted this album. I tried giving them the benefit of the doubt; maybe this was a preorder, and I just wasn’t paying attention?? Nope. Nowhere did it ever say preorder nor were there any indication there would be a delay from when I ordered to when I received. Probably never existed in the first place. On top of the terrible customer service, and never receiving my order (despite paying for it),the album is now on sale much cheaper than what I paid (for nothing).