Anna
GBNever Shipped I placed my order for a Noah Kahan vinyl on January 4th. My bank has been charged and I’ve received my order number, but there has been no notice of shipping. It is now May and I still have not received my vinyl. I have emailed customer service and they told me I could cancel my order or keep waiting but that they had no updates. Considering this is a gift, I’m very disappointed and wish there was better communication. 5 months with no update is ridiculous.
AVonW
GBI paid for terrible service and no product. DO NOT RECOMMEND It’s now April 28th, I placed this order on January 18th. Still says order is processing even though I’ve already paid for it. Terrible customer service, too. I’ve gone back and forth with them a ton, and nobody will give me an answer as to why I haven’t gotten my order yet. I waited so long because I really wanted this album. I tried giving them the benefit of the doubt; maybe this was a preorder, and I just wasn’t paying attention?? Nope. Nowhere did it ever say preorder nor were there any indication there would be a delay from when I ordered to when I received. Probably never existed in the first place. On top of the terrible customer service, and never receiving my order (despite paying for it),the album is now on sale much cheaper than what I paid (for nothing).
Caleb McCoy
GBNever received order Ordered a vinyl, after about three months I still never received it. Order was canceled at one point without notification, only found out because I eventually reached out. Garbage site, will not make the same mistake twice.
Paul Mizzi
GBMerchBar is a SCAM Same thing everyone is saying, ordered a record, got confirmation. BUT NEVER SHIPPED. I contacted their customer service who only told me that there was issues with their supplier and had no estimated ship date. DO NOT USE, MerchBar is a scam.
Richard Krizek
GBOrdered this item back on 12/21/23 Ordered this item back on 12/21/23, I still have not received it. Possibly won’t, will not ever buy from this company again. What a disappointment, sent messages to them. But no luck, terrible customer service