My daughter bought two identical albums… My daughter bought two identical albums before Christmas. Four months later...Nada. No vinyl, no refund. I replaced them with an Amazon order today. I considered using Merchbar in the past, but shied away due to the reviews. Good call on my part. Bad call on my daughter's part.

Amazing Customer Care I purchased a Boxset that was signed by the artist. When my boxset was received the signatures were missing. I contacted the Merchbar customer care and the team started handling everything. I received several update emails explaining my status. I have ordered several items from Merchbar and I will be a customer for life. I feel so confident placing orders with their amazing customer care team. My order was replaced and I am so impressed with how my concern was resolved! The customer care team really worked to get my order corrected. I want to thank them and let each and every one of them is truly appreciated!!

Never received order Ordered a vinyl, after about three months I still never received it. Order was canceled at one point without notification, only found out because I eventually reached out. Garbage site, will not make the same mistake twice.

Order Never Shipped Order Never Shipped Still waiting on an order I placed over a month ago. I'm only now seeing all these reviews. It's consistently poor here, reviews.io and Better Business Bureau. I absolutely regret ordering from this scam of a company. Hoping to get my refund handled after filing a complaint with the BBB.

Do they ever actually send you what you bought? They say 5-7 business days but I have orders I placed in July and August of 2023 that still haven’t been processed. When I’ve reached out, they have a “what are you going to do” attitude about it. Here’s an idea, don’t sell stuff you don’t have, or if you have it like your website says, send it.