Deceptive business practices Over the past 2 months I tried to sign up for a 4 month free trail that was offered by Samsung and SiriusXM because I bought a brand new Samsung phone. The Samsung link directed me to the SiriusXM portal where it would not recognize the promotion. I contacted SiriusXM and they stated their was indeed an active promotion and that they would research the issue. They never got back to me so I filed a BBB complaint. Over the next month and 1/2 I spoke and emailed a SiriusXM Customer Service Rep (Denis Lever). He stated that he was attempting to resolve the issue and find out why the promotion was not working. I was promised a free trial with no obligation or credit card on file. When I called him back to redeem the promotion, he deceptively stated that he then needed a credit card on file and that I could call him anytime to cancel the service. I find this shady and extremely deceptive. I find this type of business practice unethical.

The most condescending customer service… The most condescending customer service I have ever dealt with. Would not subscribe to this service. They use a very typical bait and hook program, doubling your fees at the end of the contract term.

Playing games with pricing The company baits you with a heavily discounted annual plan and then, after a year, switches you to a significantly more expensive plan, hoping that you will not notice. If you call them and threaten to cancel, they offer progressively discounted plans, going from $20+ per month down to $7 per month. If you cancel, they will call you back and offer an even better deal, as low as $5/month.

SiriiusXM needs to rein in its telemarketing unit We've been with XM (both mobile and residence) almost from the beginning. It can be very helpful when major developments occur on the world stage. it's penetration of broadcast interests is deep and invaluable. However, its billing arm, renewals and such, can be overly aggressive. One can receive myriad calls from its telemarketing arm 24/7, weekends included. This is an onerous practice and should be stopped.

Sirius XM sucks!! Sirius XM sucks!!! Old business model, more relevant before Covid when more people commuted to work. The most egregious operating practices of this “business” are AGGRESSIVE marketing and NEGATIVE billing. If you buy a vehicle that comes with their free trial, you’ll learn how it feels. And whatever you do, don’t provide a credit card number - it’s too much damn temptation, to charge indiscriminately, any time they want, years later, after you’ve cancelled and informed the card company not to authorize ANY charges from Sirius XM. NOTHING, EVER! Today, it was another ~ $600 subscription for a car we traded 8 years ago! After having the same conversation and blocking transactions, 3 years ago. And that was FIVE years after we no longer had the car! NO service is worth ongoing abuse and aggravation, that will be unleashed upon you. Pity the people without options, who promote and support dishonest, Your-money-is-the-ONLY-thing-we-care-about-publicly-traded-companies!