Functional, but far from ideal. Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.

TERRIBLE EXPERIENCE!!!! TERRIBLE EXPERIENCE!!!! TERRIBLE CUSTOMER SERVICE!!! For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far.... So frustrated, hope you never have to deal with a stupid issue like this one, or you will be stuck with the problem losing business!!! Claudia Aros Owner Bagua Center

ZERO stars I'd give zero stars if I could. Aside from their weak technology, their support and communication are non existent. They've deducted money BEFORE the start date of services, they do not respond to emails or calls, and the reporting is unclear and confusing. The integration with 3rd party sales is not reliable and you will lose both customers and money. Their technology does not support what they are selling and I would steer clear of this company at all costs.

Great product now with local support I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

Customer of Revel since… We have been a customer of Revel since 2014. Many of the bad reviews here are accurate. Revel has shady business practices and they trick customers into contracts that they do not deliver on. Product is ok but it has a lot of features that do not work as advertised. They will not improve the product either. Find a company that you can escalate issues with that cares about your business. Revel should be ashamed of these bad reviews. over the years it appears they have not changed.