Revel Systems

San Francisco, United States
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1.50
Based on 20 Reviews

5

10.00%

4

0.00%

3

5.00%

2

0.00%

1

85.00%
About Revel Systems

Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.

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Claudio Rimmington
GB

Great product now with local support I use this product across my restaurants in the UK and can't praise it highly enough. I have all the benefits of a well established product with lots of integrations where I need them but with the super secure architecture of iOS. The project process and initial support from NFS has been first class and the credit card processing is saving me money vs my last deal with Dojo.

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Craig Cooper
GB

The software isn't terrible but the… The software isn't terrible but the fees make it not worth it. Every additional add on costs extra. To get decent service it's $60 a month. To have a loyalty system is another $25. If you don't use their processor it's another $149. Then on top of it they just raise the software fees above your contracted amount whenever they feel like it and then tack on a 10% administrative fee. I went from under $275 a month to $424 and they had the gaul to tell me they'd charge me the $15,000 cancellation fee if I tried to cancel four months early because of it. Never use this company if you have a choice.

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Bagua Center
GB

TERRIBLE EXPERIENCE!!!! TERRIBLE EXPERIENCE!!!! TERRIBLE CUSTOMER SERVICE!!! For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far.... So frustrated, hope you never have to deal with a stupid issue like this one, or you will be stuck with the problem losing business!!! Claudia Aros Owner Bagua Center

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Cinnaholic Boca Raton
GB

ZERO stars I'd give zero stars if I could. Aside from their weak technology, their support and communication are non existent. They've deducted money BEFORE the start date of services, they do not respond to emails or calls, and the reporting is unclear and confusing. The integration with 3rd party sales is not reliable and you will lose both customers and money. Their technology does not support what they are selling and I would steer clear of this company at all costs.

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Stephen Cooper
GB

STAY AWAY FORM REVEL ADVANTAGE Stay away from Revel Advantage, their payment processing division. We signed up and they sent us a wireless chip reader which was very slow and did not work. They then send us an wired one which was also very, very slow. Both were refurbished. I called to complain as these chip readers were just to slow for our operation and was told they were the only options. When i cancelled revel POS with a "client specialist" I was told they would be a $500 cancellation free for Revel Advantage. I let them know that this system was just not working for us and the client specialist said he wish he knew about the problem. I let him know I did and that nothing could be done???? STAY AWAY FROM REVEL ADVANTAGE IF YOU NEED A FAST PAYMENT PROCESSOR...

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