Huge mistake I waited on hold for support once for 61 minutes, YES that is more than 1 hour! Another handful of times I waited for 30-40 minutes. Customer service agents are knowledgeable but there is a language barrier. The system is very confusing to use and set up in Backoffice. A lot of extra steps for every action, not good for a bar at all! I cant see it being beneficial for QSR either. They also misrepresented the capabilities of the system, so I was released from my contract, with a 45% restocking fee on their returned and proprietary equipment (stand, cables and other stuff)

Customer of Revel since… We have been a customer of Revel since 2014. Many of the bad reviews here are accurate. Revel has shady business practices and they trick customers into contracts that they do not deliver on. Product is ok but it has a lot of features that do not work as advertised. They will not improve the product either. Find a company that you can escalate issues with that cares about your business. Revel should be ashamed of these bad reviews. over the years it appears they have not changed.

STEER CLEAR! STEER CLEAR!! Lost orders, painful user experience, horrendous reporting, over billing, failed credit card processing daily, random system reboots required daily during store hours, incompatible with loyalty program. The list goes on and on. The one thing I will admit is that they are good at getting foolish executives to buy their lies. Whatever you think you are getting with Revel, please think again!!

ZERO stars I'd give zero stars if I could. Aside from their weak technology, their support and communication are non existent. They've deducted money BEFORE the start date of services, they do not respond to emails or calls, and the reporting is unclear and confusing. The integration with 3rd party sales is not reliable and you will lose both customers and money. Their technology does not support what they are selling and I would steer clear of this company at all costs.

RUN! WORSE NIGHTMARE! LAWSUITS RUN! DO NOT WALK! This company is a complete fraud. Not only are their services absolutely terrible, outdated and unreliable, they will charge you fees for literally not having the service. I wouldn’t recommend this service or company to anyone, even if it was the last company on earth. They have been the absolute worse company to “work with”—even though I am not even on their platform. They are frauds and LAWSUITS are waiting to happen. They would promise that their systems are capable of handling rollouts with our franchise BUT that is otherwise proven. Such a HUGE mess and they would just keep charging fees, regardless that their system isn’t even capable of handling a children’s lemonade stand, let alone a store. Pathetic. I’d give them negative 5 stars if I could. STEER CLEAR!!! RUN to the nearest EXIT. SAVE YOURSELF.