Revel Systems

San Francisco, United States
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1.50
Based on 20 Reviews

5

10.00%

4

0.00%

3

5.00%

2

0.00%

1

85.00%
About Revel Systems

Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.

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TRMV
GB

Untrustworthy Corp Got bonded to a contract when I didn’t get the full out disclosure of fees and other requirements needed until I had signed agreement. It’s been over 6 weeks and haven’t gotten anything but two boxes and my money has been long gone. The service after my discontent and explanation of unreasonable help was horrible. Just like all companies they want your money and do not care for your business growth.

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Bagua Center
GB

TERRIBLE EXPERIENCE!!!! TERRIBLE EXPERIENCE!!!! TERRIBLE CUSTOMER SERVICE!!! For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far.... So frustrated, hope you never have to deal with a stupid issue like this one, or you will be stuck with the problem losing business!!! Claudia Aros Owner Bagua Center

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Airika Ackermann
GB

Worse than a used car salesman with a lemon. I’ve been trying for weeks to purchase this POS but I’ve either been completely ignored or had bullying tactics used to get me to sign up by the end of the week without first answering some basic questions I have. I feel like I’m dealing with a used car salesman who knows he has a lemon on his hands. Revel - get a clue. If you’re an honest business with a solid system, you shouldn’t have to hide or lie about your pricing, ignore potential customer’s questions, or make people pay for equipment they don’t think they need.

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benjamin reedy
GB

STEER CLEAR! STEER CLEAR!! Lost orders, painful user experience, horrendous reporting, over billing, failed credit card processing daily, random system reboots required daily during store hours, incompatible with loyalty program. The list goes on and on. The one thing I will admit is that they are good at getting foolish executives to buy their lies. Whatever you think you are getting with Revel, please think again!!

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Whistling Duck Farm Store
GB

Why is there no class-action lawsuit yet? One star only because zero was not possible. So very shady - as an existing client, back in March '22, I, and I suppose everyone? received a "pop-up" on the register requiring my cashier to agree to their new terms of service. Plus, even if the pop-up wasn't clicked, simply continuing to use the system was a de facto contractual agreement. What's in that agreement, on page 11? A new three-year contract with full payment required if cancelled. No notice, no acknowledgment of agreement. Nothing. I only found out when I went to cancel the service and now am on the hook for thousands of $$. Please everyone, let me know where to sign up for the class-action lawsuit.

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