So my sons phone bill £326 thank you… So my sons phone bill £326 thank you boku all unauthorised payments never even heard of this company Ee have now blocked my sons phone until bill payed Been advise to report to police or trading standards as classed as fraud

Customer service is a joke Customer service is a joke, £130 on top of my son’s phone bill by this company. For what? Three gave me the company details called to be fobbed off and told to contact Sony?? For what reason?? This is on his mobile not a computer and the payments are to this company!! The number they gave me for Sony didn’t work either. Absolute joke, I will keep trying to contact everyday until I get a refund.

Unathorised charges on my phone bill Unathorised charges on my phone bill. Boku have agreed to refund back to my bank which will take 30 days!!!! Still waiting and on day 15 from apparent funds being processed back to my bank account. Now I know we are dealing with an international payment but 30 days!!! Update: Day 30 and no refund. Have emailed support twice and no response.

Unauthorized charges I have 3 phone number on my service provider account. My husband and myself are the ONLY authorized people to do ANYTHING through the provider. Yet my sons number has been charged more than $1000 in subscription or applications WITHOUT ANY AUTHORIZATION. I have emailed Boku 2x as instructed by my service provider. No reply as of today's date. How is this even possible? My service provider has now suspended our phones until we are able to clear all the accumulated charges

My 12 year old daughter's phone has… My 12 year old daughter's phone has been fraudulently charged over £300 for play station purchases. The person at Boku insisted it was my daughters fault and said I needed to investigate and that she was unable help and could not process a refund as the charges were legitimately made. I asked to speak to her manager as this was not true as the charges were as a result of fraud. She refused to pass me to her manager and then terminated the call. I then called back and spoke to a helpful guy called AJ. He helped me straight away and sorted the refund. I feel sorry for companies where they are hiring the wrong people with terrible attitudes that spoil the reputation of the company and provide horrendous customer service. Had I not called back and spoken to AJ, this would not have been resolved. It should have been resolved the first time.