Irem
NLI’ve a bill of €243,00 I’ve a bill of €243,00. Without my permission you have charged this amount to my 11 years old mobile. And when raising the ticket you were saying that you cannot do anything about it! Bu block the number for making transaction which I did alreay make after I bacame aware. You cannot charge me anything without my consent! By readinf all the reviews, and with this approach I dont think you can go any further. I hope not many people will be impacted.
Cem Keskindil
CAFrustrating experience Frustrating experience, STAY AWAY from BOKU. I authorized them for a month of Dazn membership (October). However, they continued to charge me in November as well without my authorization. Since I did not know that I renewed my subscription via Apple (so I double paid for November). When I contacted BOKU customer service (AJ), stated that I needed to get approval from Dazn. Dazn does not know my information, because all customer-related information is created by Boku, they know it but pass me to Dazn. I request a refund but BOKU is behaving like a scammer.
Alun Moran
GBUnauthorised charges taken from Three… Unauthorised charges taken from Three account. Scamming and fraudulent company who I've never heard of until today. Contact number given to me by Three doesn't work and impossible to speak to anyone.. Low life scammers avoid and block these vultures
Anon
GBDiabolical Like the multitude of other reviews. My 12 year old daughters phone has been charge £100 to a PlayStation account. We don't have a PlayStation or an account. The ip address is from somewhere 200 miles away. How can a company charge my phone account without any verification for something we have never received, ordered or been made aware of. Seems they're not too concerned about preventing scams and fraud.
Stephanie
GBHow is this allowed??? My teenage daughter had a £50 charge on her phone bill from Boku despite never signing up for anything. It seems from reading other reviews they like to target children. Ripping people off during the cost of living crisis is disgusting, thanks to them im now in my bank overdraft. I’ll be taking this further. Edit: So after contacting Boku they referred me to Apple who confirmed someone had used my daughters number to fraudulently buy digital goods from Apple through Boku. To say Boku dont care is an understatement. They absolutely couldn’t care less. They are happy to provide a payment service that is obviously easy to scam but they don’t want to take any responsibility when people have their hard earned money scammed from them. Disgusting company, ive reported them to Action Fraud.