A Very Satisfied Customer Because of Kimberly I’m writing this review because of KIMBERLY. She is very helpful and knowledgeable. Specifically, I had to make a (temporary) change to my Dreamstime Plan and she helped me do it in such a way so that I wouldn’t lose my current credits. It’s because of her I’m continuing as a customer. She is a BLAST to work with. Then I asked if I could call her specifically if I had any problems (because she knows my account so well) and she said “sure.” That makes me happy because she already knows the ins and outs of my account. I am a very satisfied customer because of her. Thanks Kimberly! -ILene Vick

I accidentally purchased duplicate… I accidentally purchased duplicate images and billed twice. This was resolved in a quick phone call - someone knowledgeable answered! - and the credit approved within minutes. BTW, I love the illustration I downloaded!

Excellent customer support Thanks so much for the excellent customer support! Kimberly kindly and patiently walked me through the process of purchasing a photo (despite my nervousness and lack of tech savvy) and answered all my questions. It was wonderful to speak with her! Thanks again.

I had a billing issue and they resolved it above and beyond… I had a billing issue and they resolved it quickly and refunded three months without my even asking. I came away feeling like they had clearly gone above and beyond to resolve an issue that all started because I had two separate logins due to my mistake.

No value at all They make you pay for a subscription just to download WATERMARKED photos. Why on earth am I paying for a subscription if it doesn't get me anything?