COVID-19 OR YOUR LIFE This company treats its employees like cattle. They promised those that had the capability to be able to work from home if there was more than 10 cases of COVID 19. Well there is now over 2 dozen cases in MN alone. There is over 4K cases in the US. Still they keep holding off. They've allowed upper management to work from home, but not the supervisors or teams. Though we have the ability to do so. We are located in a huge office building that has other companies involved. We're an international company and are only a few minutes away from the international airport. Yet they will not allow us to work from. They're not taking this outbreak seriously enough.

It is a HORRIBLE COMPANY TO EVER WORK… It is a HORRIBLE COMPANY TO EVER WORK FOR! I will not recommend anyone to work here, training is long and is not helpful at all when you actually start working. Supervisors barely know what they are doing, and the trainers get frustrated trying to train and help people!!!!! DONT WORK HERE

THIS COMPANY HAS PENDING GOVERNMENT ACTION. We were 2 days late with a payment and company charged 20% late fee and is now charging 6% per month interest. We were with Universal Premium/Fleetcor for over 6 years and were a good customer. We explained that we were locked out the web page and had trouble reaching anyone in customer service, hence our lateness. We asked for grace/forgiveness on the late fee and they said no. Seriously? So apparently our business is not that important to them. I saw they have a lot of other serious complaints at the BBB and they are being investigated by the government. Good for them. May karma be theirs.

Terrible phone system and service Terrible phone system. Finally got through after several tries. I was just trying to ask a question on our account and the rep just hung up before we finished. I can't get ahold of anyone? What is there to do except find a different company to work with. We have the ARCO Fleet Card.

HORRIBLE!!! HORRIBLE!!! This company needs to be shut down already. They have a pending action against them by the FTC per BBB.org. They do not send their customers statements in the mail, you have to log-in to their payment portal website to access it. Only problem with that is they keep you locked out until your account becomes past due -- that's part of the grift. You have to practically beg them to email a statement and even though we have at least one email address on file, they won't be able to send it without approval from the 'back office', which can take up to 24 hours. I already mailed a check to the PO Box, or payment processing center and it cleared the bank today, but they're calling every couple of hours today asking for payment over the phone. I've spent almost an hour on the phone with their clueless reps, mostly on hold, and getting transferred all over the call center. Had this card for a little less than two months now, and it's 100% not worth it; no savings or discounts, and after we were told there'd be no fees, we were charged $12.00 just for having a 'premium' account, whatever that means.