Worst and Pathetic service by Egencia Worst and Pathetic service by Egencia. Don't use this 3rd party booking app for any of your bookings they are worthless and customer support is pathetic. Giving a rating is also not worth it to them. They are just gamblers trying to loot customers' money and don't even support them when comes to flight rescheduling. Don't even refund amount and UI is most pathetic and apart from booking nothing you can interact it with.

Egencia never paid the hotel and stole my money Egencia never paid the hotel. They reserved the room but I had to pay out of pocket. This was after I paid Egencia for 2 nights. I have now paid for the room 2 times. I have been fighting with this company for my money back for a month now. They first bles the hotel. Then they blamed my bank now its tech support. They have told me 4 times they have refunded me but I still don't have money back. My company's legal team is now getting involved. Egencia is a nightmare and have stolen my money.

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.

Incredibly lousy travel agent! Incredibly lousy travel agent! The company I work for had the bad taste to choose Egencia for all the bookings of the company’s business trips. Never ever has Egencia been able to provide an accurate voucher for the booked hotels. We always end up having to pay at the hotel. That also includes car rentals. Everyone I talk to who have been using Egencia say the same. I wish my company could switch to another travel agent.

I could rate a 0 star if I’m allowed… I could rate a 0 star if I’m allowed to. This is the worst ever online travel agency company that I dealt with. I couldn’t imagine how come my company is using them as a corporate travel agency. They aren’t honorable to confirmed deals, they are incapable to provide correct information, They aren’t able to admit their own mistake, and they are not be able to provide appropriate compensation for the client which caused by mistake. The most important is they are not cheap and they keep saying that they provided the best in the market and all the other agencies are just leisure centric, but if you’re doing a very simple comparison, and the same criteria of hotel room rating or air rating you’ll find out that they end up probably at the most expensive one with the lease flexibilities provided. Anyway, that’s all I wanna say. If you’re trying to make a booking of hotel or any travel transportation ticket…. Please look into somewhere else if you still have a choice.