If you're considering hiring them look elsewhere Given one star as can't give none unfortunately. This company is terrible, I actually can't believe the company I work for didn't look into how bad they were before they awarded the contract. This company is prejudice, and can't manage to do simple things other companies can like connecting flights. Avoid if you can. Warn anyone looking to do business with them that they're incompetent and offensive.

Updated with resolution Terrible. Told them I was driving and couldn’t write anything down and requested room in one town and they booked me in another “nearby” town without asking me and then wouldn’t refund my money because the rep had read back the travel arrangements to me and I didn’t catch it. Avoid if you can *update: an egencia rep saw my review and took another look at my case and has overruled previous decision and says will refund my credit card. I am now satisfied and have updated my review

Just avoid. Booking went smoothly but took nearly half an hour at the Premier Inn check in desk (who were patient, persistent and overall brilliant) to work out all the procrastinated steps egencia has placed in our way to so much as check in. The meal/breakfast voucher was then declined so will have to claim back through expenses. I just hope I don't get a parking fine in the post if that "pre-authorised" charge gets rejected!

Egencia never paid the hotel and stole my money Egencia never paid the hotel. They reserved the room but I had to pay out of pocket. This was after I paid Egencia for 2 nights. I have now paid for the room 2 times. I have been fighting with this company for my money back for a month now. They first bles the hotel. Then they blamed my bank now its tech support. They have told me 4 times they have refunded me but I still don't have money back. My company's legal team is now getting involved. Egencia is a nightmare and have stolen my money.

Terrible Experience - False Advertising and Poor Customer Service Booked a Bed and Breakfast through Egencia, expecting a fulfilling breakfast. However, no breakfast was included upon arrival, confirmed by the reception. Contacted customer service but received no satisfactory resolution after nearly an hour on the phone. Disappointed and hungry, with no empathy or assistance from Egencia. Overall, a profoundly disappointing experience. Avoid Egencia if you value honesty and reliable customer service.