First sales call I got on a call with their sales team, and i got nothing but rude and pathetic customer service right out the first 10 minutes. I ended the call after 10 minutes when they told me if we don't leave hotel engine for hotels, they can't help us with airlines and car rentals. Is either them for all or nothing. Very pushy and demanding. then I came and saw the reviews. My call with the reviews are a perfect match.

GOD AWFUL Manila-Based call center with… GOD AWFUL Manila-Based call center with the dumbest people they can find. I booked a ticket through their service this afternoon, and it never got put into the system. They have taken outsourcing / offshoring to a new low. The purchase by American Express seems to have pushed them even further down. Bottom line: If you book flights online and never have an issue, Egencia will suffice. IF, for some reason, you need a representative, hang up until you get someone in the USA. However, that's getting harder to do also - I called six times, and it was always the Philippines.

The worst corporate booking tool out there! Period. Egencia is the absolute worst corporate booking tool out there. Their agents, while nice, are clueless reservationists and simply follow a script. Heaven forbid they go off script. The WORST part is the verification process you have to go through to speak with anyone about a reservation. It is so time consuming! Who has the time to waste. GO ELSEWHERE!!

Very unsatisfactory Very unsatisfactory, booked long-haul flights to Japan from UK in early June and 2 weeks prior to the journey have an email saying flights not ticketed and they cannot give a reason why, but wish to charge 3x the original price as have to book fresh tickets! Customer service were not apologetic. Avoid if you can!

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.