Terrible Experience - False Advertising and Poor Customer Service Booked a Bed and Breakfast through Egencia, expecting a fulfilling breakfast. However, no breakfast was included upon arrival, confirmed by the reception. Contacted customer service but received no satisfactory resolution after nearly an hour on the phone. Disappointed and hungry, with no empathy or assistance from Egencia. Overall, a profoundly disappointing experience. Avoid Egencia if you value honesty and reliable customer service.

Incredibly lousy travel agent! Incredibly lousy travel agent! The company I work for had the bad taste to choose Egencia for all the bookings of the company’s business trips. Never ever has Egencia been able to provide an accurate voucher for the booked hotels. We always end up having to pay at the hotel. That also includes car rentals. Everyone I talk to who have been using Egencia say the same. I wish my company could switch to another travel agent.

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.

Updated with resolution Terrible. Told them I was driving and couldn’t write anything down and requested room in one town and they booked me in another “nearby” town without asking me and then wouldn’t refund my money because the rep had read back the travel arrangements to me and I didn’t catch it. Avoid if you can *update: an egencia rep saw my review and took another look at my case and has overruled previous decision and says will refund my credit card. I am now satisfied and have updated my review

Very unsatisfactory Very unsatisfactory, booked long-haul flights to Japan from UK in early June and 2 weeks prior to the journey have an email saying flights not ticketed and they cannot give a reason why, but wish to charge 3x the original price as have to book fresh tickets! Customer service were not apologetic. Avoid if you can!