Rude and worthless communication Once again I've received a remarkably short and quite rude answer to a request for assistance with my booking, stating only "You need to contact your Egencia sales contact.", without any further specification of where or how I might find this person or team. I'm an employee of a larger corporation and have made a flight booking via the web tool. I have no contact details to any sales contact and I definitely don't have the time to chase this information from the customer service. Again. Last time this happened I spent at least 5 hours just trying to chase the right person who could provide information, and ended up giving up. Because no one at Egencia could actually find the information I was looking for. Shape up Egencia! This is another example of the non-existing customer service you are providing.

Terrible company Terrible company, constantly sending demands and rude emails and how and when my business must accept payment. They don’t care that we’re only a small family owned business barely surviving the pandemic. They have unpaid invoices and just ignored all emails.

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.

First sales call I got on a call with their sales team, and i got nothing but rude and pathetic customer service right out the first 10 minutes. I ended the call after 10 minutes when they told me if we don't leave hotel engine for hotels, they can't help us with airlines and car rentals. Is either them for all or nothing. Very pushy and demanding. then I came and saw the reviews. My call with the reviews are a perfect match.

The worst corporate booking tool out there! Period. Egencia is the absolute worst corporate booking tool out there. Their agents, while nice, are clueless reservationists and simply follow a script. Heaven forbid they go off script. The WORST part is the verification process you have to go through to speak with anyone about a reservation. It is so time consuming! Who has the time to waste. GO ELSEWHERE!!