Worst chat support ever Worst chat support I have ever experienced. Endless back and forth, slow to get back to you and no one seems to have any specific subject knowledge. I do not understand why companies still use this service, there is zero value in using this site.

Pay for flexible tariff and get a saver instead Our company uses Egencia as a corporate booking tool - so I cannot avoid using it for business trips. Our corporate policy is not to book the cheapest, non-refundable flight options (acknowledging plans can change). So I followed and booked for my flight the more pricey options with flexibility. I was quite happy about it - because the flex tarif enables you to choose seat for free and have more luggage etc. But guess what, by the time I wanted to use these perks, I found out that despite paying the higher prices, it was still the saver option that got booked with the airline! So tariff that did not even allow to pay for a seat selection and has a massive surcharge for extra luggage. I feel scammed by this approach.

Terrible Experience - False Advertising and Poor Customer Service Booked a Bed and Breakfast through Egencia, expecting a fulfilling breakfast. However, no breakfast was included upon arrival, confirmed by the reception. Contacted customer service but received no satisfactory resolution after nearly an hour on the phone. Disappointed and hungry, with no empathy or assistance from Egencia. Overall, a profoundly disappointing experience. Avoid Egencia if you value honesty and reliable customer service.

Worst and Pathetic service by Egencia Worst and Pathetic service by Egencia. Don't use this 3rd party booking app for any of your bookings they are worthless and customer support is pathetic. Giving a rating is also not worth it to them. They are just gamblers trying to loot customers' money and don't even support them when comes to flight rescheduling. Don't even refund amount and UI is most pathetic and apart from booking nothing you can interact it with.

Since changing to Egencia we have lost… Since changing to Egencia we have lost all benefits through different programs. Hilton as an example refuses to honor status so we now need to pay for WIFI, parking, additional water, early/late check ins/outs. It makes the only benefits of constantly traveling null and void. This is due to Egencia owning expedia and double dipping during booking process. Taking a cut from the company booking then again with who is being booked.