Rude and worthless communication Once again I've received a remarkably short and quite rude answer to a request for assistance with my booking, stating only "You need to contact your Egencia sales contact.", without any further specification of where or how I might find this person or team. I'm an employee of a larger corporation and have made a flight booking via the web tool. I have no contact details to any sales contact and I definitely don't have the time to chase this information from the customer service. Again. Last time this happened I spent at least 5 hours just trying to chase the right person who could provide information, and ended up giving up. Because no one at Egencia could actually find the information I was looking for. Shape up Egencia! This is another example of the non-existing customer service you are providing.

Worst chat support ever Worst chat support I have ever experienced. Endless back and forth, slow to get back to you and no one seems to have any specific subject knowledge. I do not understand why companies still use this service, there is zero value in using this site.

Egencia is the worst corporate travel… Egencia is the worst corporate travel company in the world. No one speaks English, you can understand anyone, people screaming in the background, and they are no help whatsoever.

First sales call I got on a call with their sales team, and i got nothing but rude and pathetic customer service right out the first 10 minutes. I ended the call after 10 minutes when they told me if we don't leave hotel engine for hotels, they can't help us with airlines and car rentals. Is either them for all or nothing. Very pushy and demanding. then I came and saw the reviews. My call with the reviews are a perfect match.

GOD AWFUL Manila-Based call center with… GOD AWFUL Manila-Based call center with the dumbest people they can find. I booked a ticket through their service this afternoon, and it never got put into the system. They have taken outsourcing / offshoring to a new low. The purchase by American Express seems to have pushed them even further down. Bottom line: If you book flights online and never have an issue, Egencia will suffice. IF, for some reason, you need a representative, hang up until you get someone in the USA. However, that's getting harder to do also - I called six times, and it was always the Philippines.