Very grateful for this service ! Let’s face it , if you want to do the right thing and pay your household employees correctly as ethically ( and comply with the law) it’s still incredibly stressful and time consuming . I have used them for years and always found them responsive. They treat you like a human being and not like a number. Whenever I’ve had an issue or question it’s been addressed promptly . Efficient, prompt and thorough

Overpaid our employee by $1400 Overpaid our employee by $1400 over the course of 1 month and refused to fix the situation. That is after multiple failures to even run payroll at all over the course of our time with them. Our nanny is frustrated and confused as to why her paychecks are wrong or not showing up at all. They market themselves as simple nanny payroll processor for households. In my opinion, they have not been simple to work with nor have meet the basic requirements to be a payroll processor as the money they have paid out to our nanny has been incorrect or hasn't shown up at all. Save yourself thousands and many hours of reconciling payroll / bank accounts and use another group.

Highly recommend. It was a relief to find HomeWork Solutions. Everyone I spoke with was always courteous, professional, available to answer all my questions and helped me set up our account step-by-step, for one employee. They took away the stress that comes with payroll, meeting state requirements and paying all the taxes. I would highly recommend their services.

Very poor customer experience Very poor customer experience. I used HomeWork Solutions for our Nanny payments, which the system worked fine. I even recommended them to friends. However, after we quit using the service, a default in the system set up an automatic draft for Nanny services we never used. I was not given warning this draft was happening. Up calling the company for help, I understand the default was set and this was my error. Rather then help me through this, the customer service person was terrible to work with, condescending and I highly do not recommend this organization. I cancelled my account. Customer service is key - if you can't fix something at least don't be a jerk.

The fact that we have to print The fact that we have to print, sign and scan the payroll worksheet every other week is often not feasible due to the fact that at the world bank we travel a lot. I asked already why homework solution can’t invest in a platform that would allow employer and employees to sig safely even if they are in different location. We do it for tax filing for example. I hope this helps