Very poor customer experience Very poor customer experience. I used HomeWork Solutions for our Nanny payments, which the system worked fine. I even recommended them to friends. However, after we quit using the service, a default in the system set up an automatic draft for Nanny services we never used. I was not given warning this draft was happening. Up calling the company for help, I understand the default was set and this was my error. Rather then help me through this, the customer service person was terrible to work with, condescending and I highly do not recommend this organization. I cancelled my account. Customer service is key - if you can't fix something at least don't be a jerk.

Very grateful for this service ! Let’s face it , if you want to do the right thing and pay your household employees correctly as ethically ( and comply with the law) it’s still incredibly stressful and time consuming . I have used them for years and always found them responsive. They treat you like a human being and not like a number. Whenever I’ve had an issue or question it’s been addressed promptly . Efficient, prompt and thorough

Responsive, reliable, easy I've used Homework Solutions for three years, and have found them responsive, reliable, and easy to work with. I recently had to adjust salary for our nanny, and I was able to accomplish it in about 60 seconds, and then received a prompt email follow up from a live person double-checking that everything was correct.

Below standard service The service captures taxes ahead of actual payment to government. My nanny gets paid at a much later date than her salary is captured from our bank account. Response to our questions usually take several days to get resolved. All these issues to name a few, and the service is a lot more expensive than our previous nanny tax service (PayYourNanny.com)

The fact that we have to print The fact that we have to print, sign and scan the payroll worksheet every other week is often not feasible due to the fact that at the world bank we travel a lot. I asked already why homework solution can’t invest in a platform that would allow employer and employees to sig safely even if they are in different location. We do it for tax filing for example. I hope this helps