Patients ,understanding, willingness to explain the process and so professional The way everything was carefully explained and appeared to go beyond to answer my concerns and in the climate of it doesn't always happen. I sense a level of trust. I go back with u yall if I'm not mistaken 2019 during the pandemic.

failed to order new escrow analysis after new homeowners insurance obtained what went wrong was freedom mortgage allowed me to pay an addition 197$ this month because they failed to order a new escrow analysis after i obtained a new home insurance in March 21,2024 reducing my yr payment to $1300 from $2800, and the old homeowners insurance went up to over 3000$ for the next yr. It was freedom mortgage fault. or did they allow this to happen causing their customer to pay more and hoping they wouldn't catch it?? I see where they have been accused of defrauding customers in the past, am just putting this out there and am wondering what they are going to say about the extra $197 they took out of my account this month.

Unethical at best Unethical at best. Used this mortgage company for two homes in the last 10 years and I will never use them again. Applied for a refi and Nila Csapo told me on the phone that I could get the "rate lock fee" refunded to me for any reason. A day later, I told her I was going with another company and they would not refund me the $635. I went to my bank and they sided with the mortgage company. Your lying and sketchy ways lost you another customer and earned you another 1 star review on as many sites as I can find.

My mortgage was transferred from DR… My mortgage was transferred from DR Horton to Freedom Mortgage and we were given their Customer service address to mail first payment PO Box 508485 Indianapolis In and it has yet to posted to our account and they have nerve to call States it’s late . They sent email on Sept 1 with information to set up online account day it was due not before it was due. We were being proactive and mailed payment. I have spoke to several people with no resolution Brenda Fleming Tavares Fl

Trash company who will try and steal from you We have had our mortgage through this company for over 5 years. Recently our property taxable value raised. Freedom did not tell us and then attempted to pocket two months of our payments because they were slightly short. In addition to trying to steal our payment funds, they assigned numerous fees. Bad company. Avoid at all costs.