Do not use Freedom Mortgage Do not use Freedom Mortgage, they purchase our load, now I have a much lower credit rating, due to their actions. Please, keep your sanity. DON'T USE FREEDOM MORTGAGE for any mortgage business. If you do, you won't be satisfied!

stealing my escrow money Because of my veteran status I do not pay property taxes. I have been trying to get them to close my escrow account, especially before the next taxes are due knowing that theyll automatically get paid out. Freedom Mortgage states itll take them over a month to investigate this situation which means they're going to lose my money when they pay the taxes they're not supposed to and it'll be on me to play phone tag between them and the city to get the situation resolved. also I didnt choose Freedom Mortage, PHH transferred me to them.

Worst customer service! AVOID!!!!! They are pure garbage and don't care about their customers. They reported my payment late because I never received the notice the escrow amount was increasing by a few dollars due to taxes. Ruined my credit and refuse to fix this causing me to pay thousands of dollars in increased interest rates and not be able to cash out any of my over $500k in equity!

Great Job Freedom Mortgage I highly recommend Freedom Mortgage because of the quality services and professional staff including Mr James Fitzgerald and Mr Tu Tran. Mr. James and Mr Tu answered my phone calls quickly and provided answers promptly. The refinance process was very quick and smooth. They offered me great help and advice via follow up emails and phone calls. Great job everyone. A big thank you 👏 👍 🙌 ❤️

Horrible Horrible Bank Horrible Horrible Bank, it is the 4th Bank my mortgage has been sold too. Incompetent. They not once but twice took an insurance policy on my property, due to a clerical error And started to charge me hundreds of $$$ numerous calls lasting over an hour to resolve. Assurances it was corrected to only again start to get late payment notices . (I have NEVER missed a payment) Customer service agent speak over you, try to gas light you! I begged them to sell my mortgage to another company so I can get far away from this place. I wish I could give NEGATIVE stairs. Hours and Hours of my Life wasted due to their incompetence!