I was concerned when Shapeshift/KeepKey… I was concerned when Shapeshift/KeepKey migrated from a centralized model to a decentralized business model that the level of tech support might suffer. I am pleased to report that, since the transition, support is even better now than it was in the first place. First rate service from people that care about your success....what more could you want???

Web3 noob's coins saved by the support bell! Web3 noob, made a rookie mistake and sent tokens to SS that they don't support, partly because of confusion over the Gnosis/XDAI rebranding, partly because I didn't realize a GNO address did not mean they support XDAI... but SSjules was super patient and helpful and was able to walk me through creating a recovery wallet. I got my hard earned bounty coins back and my birthday plan is saved! I would suggest eliminating the discord verification gate for support, but applaud the great response and guidance that helped me past it.

ShapeShift is a SCAM ShapeShift is a SCAM! Nothing works with them They're still sending a lot of emails about their nonexistent airdrops. Few months ago I received FOX tokens as an airdrop, but they dissapeared. My friend had this same situation. Now I checked ETH address of my registered FOX wallet, but it's not eligible for airdrop!

2FA reset process went smoothly 2FA reset process went smoothly. No frustrating tasks and questions asked like with other crypto related exchanges. I needed to reset 2FA on many crypto platforms and services lately because I have no longer access to my phone with authenticator. Resetting it on Shapeshift went with the speed of light comparing to others. Thank you

Love shapeshift Perfect platform. I just wish there wasn't so many fees. Can yee modify it somehow so that fees are cheaper?