Keepkey device issue, support shoddy! Brand new Keepkey device having major issues, no response in over a week. Clicking on the 'get help' button redirects to a broken link. Keepkey arrives with absolutely no updates and is not useable until the device has been updates. Device has no instruction on arrival, it's a bunch of guessing. Going to website for information has no support for linux, you need to dig for how to update the device.

Reported a scam platform using coincap.io logo My interaction with ShapeShift was not with them directly. They provide the customer support for Coincap.io and I was reporting a scam platform in an effort to get it taken down. The response from a Customer Service agent was prompt and helpful. A few days later, the scam platform was not accessible anymore but I do not know if this is due to action taken by ShapeShift or not.

Unbelievably Bad I can't believe how bad the app/website are. It's an unbelievably bad experience. The app constantly freezes and crashes (when you can actually open it), and the website is a jumbled mess or input widgets that switch focus and displays that randomly update while forgetting crucial values. What a mess.

I am relatively new to the crypto space… I am relatively new to the crypto space and have had numerous questions. ShapeShift does a great job at providing educational material and is always there if you still need to seek additional help. Everytime I have had a question they have responded promptly with genuine, useful feedback. I am thankful to be involved with such a great community and have the support of a team that cares. Thank you

Shapeshift and Keepkey Campaign Actually my review not about directly shapeshift. I had a problem with their promotion. Shapeshift has a company for keepkey hardware wallet. Of you verified shapeshift you can get the chance of buy keepkey with discount just $10. But there is a shipping fee. And this shipping fee is about $40 (cheapest) It is wrong. You shouldn't create a campaign like this one. This creates anticipated people on community.