Lynn Jorgensen-Maring
GBI had talked to Chelsea on Friday and… I had talked to Chelsea on Friday and was told to call back with the hope I had a figure to make my mortgage current. I called back and got Tasha today. Both were extremely kind, courteous, and helpful. My numbers aren’t ready and advised me to be in the lookout for the email and check back tomorrow. I appreciated their sincerity, manners and genuine kindness. I have had many moving parts with my health and COVID affecting my income and they were very nice helping me. Thank you! Please pass on my words to them! They deserve something special. Lynn Maring
Hina Mirza
GBZERO STARS.... ZERO STARS..... Horrible horrible company... customer service representatives are useless good for nothing, each time i call im on the phone for over 45 minutes and the issues are still not resolved. No one knows what they are doing and horribly rude customer service representatives. Kendra from triage dept was extremely rude and spoke over me the whole time not addressing the issue and put me on hold for ever. Hate Roundpoint mortgage
Sam Lg
GBTerrible company to deal with Terrible company to deal with. Trying to contact them to correct their errors is just a runaround. Avoid! In response to their comment below: I'm not wasting any more of my time with your company. Perhaps your "unusual call volume" delays on hold is because you're not solving your problems the first time.
Anne Bassett
GBVery Helpful! I spoke with Natasha on ensuring my property taxes were paid on time after my loan had been transferred from another lender last month. She was AWESOME! So kind and helpful, leaving me fully confident that she had the situation under control. If she is the typical representative for Roundpoint, I know I'm in great hands.
Beth
GBAutomatic payment set up Thought I had set up automatic payment, but when it wasn't taken out of my checking account, I called Roundpoint. Turns out I had only given my insurance info on line, not signing up for auto payment. The person handling my call was very professional and patient while walking me through the process of setting up an account and setting up auto pay.