Kudos to Alex, the CS Rep Alex, the customer service rep, that I spoke with was friendly, professional, knowledgeable and fast. He knew exactly what I was asking, gave me a complete and thorough answer and asked was there anything else he could help with. This was one of the best calling experiences I've had this year! Kudos to Roundpoint and their customer service!

Arturo and Rosa I had two conversations (1 call and a transfer) with 1st Arturo in Insurance who forwarded me to Rosa in Cust. Serv. BOTH were extremely helpful and went our of their way to resolve all aspects of my issues. I feel confident that they will be resolved in the 60 boarding grace period. Every Roundpoint person I have spoken to has been professional, knowledgeable and a problem-solver. On the other hand, Roundpoints bot is a disaster. Nasty off the wall threatening emails and letters. Phone bot is little better. At least phone bot does not sign off saying Roundpoint is also a collection agency like Mr. Cooper does.

Very Helpful! I spoke with Natasha on ensuring my property taxes were paid on time after my loan had been transferred from another lender last month. She was AWESOME! So kind and helpful, leaving me fully confident that she had the situation under control. If she is the typical representative for Roundpoint, I know I'm in great hands.

I have spoken to several people over… I have spoken to several people over the past few weeks about my biweekly mortgage payments. I have filled out all the necessary paperwork. I have gotten several different answers from everyone there. Today I spoke with Angela, who was very kind and professional. I am a transfer from Mr. Cooper and have had the most difficult time making this work.

These guys are virtually useless These guys are virtually useless. I think they're literally a "virtual" company with TERRIBLE TERRIBLE TERRIBLE service. They can't even fix their database or even empty their PO Box. TERRIBLE!!!