RoundPoint Mortgage Servicing LLC

446 Wrenplace Road, 29715, Fort Mill, SC, United States
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3.40
Based on 20 Reviews

5

55.00%

4

5.00%

3

0.00%

2

5.00%

1

35.00%
About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO). We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step. Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners. We take great pride in our top workplace designations and the work we do in support of our communities. NMLS ID # 18188 RoundPoint supports Equal Housing Opportunity For additional information, please visit: nmlsconsumeraccess.org

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Rita Williams
GB

Kudos to Alex, the CS Rep Alex, the customer service rep, that I spoke with was friendly, professional, knowledgeable and fast. He knew exactly what I was asking, gave me a complete and thorough answer and asked was there anything else he could help with. This was one of the best calling experiences I've had this year! Kudos to Roundpoint and their customer service!

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Dr. Todd R. Olson
GB

Arturo and Rosa I had two conversations (1 call and a transfer) with 1st Arturo in Insurance who forwarded me to Rosa in Cust. Serv. BOTH were extremely helpful and went our of their way to resolve all aspects of my issues. I feel confident that they will be resolved in the 60 boarding grace period. Every Roundpoint person I have spoken to has been professional, knowledgeable and a problem-solver. On the other hand, Roundpoints bot is a disaster. Nasty off the wall threatening emails and letters. Phone bot is little better. At least phone bot does not sign off saying Roundpoint is also a collection agency like Mr. Cooper does.

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Anne Bassett
GB

Very Helpful! I spoke with Natasha on ensuring my property taxes were paid on time after my loan had been transferred from another lender last month. She was AWESOME! So kind and helpful, leaving me fully confident that she had the situation under control. If she is the typical representative for Roundpoint, I know I'm in great hands.

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Melissa Fanelli-Jordan
GB

I have spoken to several people over… I have spoken to several people over the past few weeks about my biweekly mortgage payments. I have filled out all the necessary paperwork. I have gotten several different answers from everyone there. Today I spoke with Angela, who was very kind and professional. I am a transfer from Mr. Cooper and have had the most difficult time making this work.

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Who Cares
GB

These guys are virtually useless These guys are virtually useless. I think they're literally a "virtual" company with TERRIBLE TERRIBLE TERRIBLE service. They can't even fix their database or even empty their PO Box. TERRIBLE!!!

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