John Schuman
GBRoundpoint is defrauding customers and… Roundpoint is defrauding customers and needs to be audited. Roundpoint is defrauding consumers by failing to post payments in a timely manner and charging consumer's unearned late fees. Further Roundpoint is violating IRS rules by failing to produce form 1098's in a timely manner. I have multiple loans with Flagstar and Roundpoint. I mention this because they are both located Dallas Texas. Somehow my payments to Roundpoint which are mailed at the same time regularly are not posted until 3 to 5 days after Flagstar posts their payments. In addition to the CFPB please file complaints with the Texas Attorney General consumer portal.
Jonathan Dodd
GBThe person I spoke with took the time to actually help The person I spoke with took the time to understand my issue and work to resolve it. She stayed on the phone with me since I've had connectivity issues when put on hold previously. She told me the action steps she was taking to actually help resolve my issue in a timely manner. Her service stands in stark contrast to many of the people I've spoken with at RoundPoint previously who did not try to listen, understand my issue, or help me resolve it. Highest marks to this person.
Sam Lg
GBTerrible company to deal with Terrible company to deal with. Trying to contact them to correct their errors is just a runaround. Avoid! In response to their comment below: I'm not wasting any more of my time with your company. Perhaps your "unusual call volume" delays on hold is because you're not solving your problems the first time.
Who Cares
GBThese guys are virtually useless These guys are virtually useless. I think they're literally a "virtual" company with TERRIBLE TERRIBLE TERRIBLE service. They can't even fix their database or even empty their PO Box. TERRIBLE!!!
Jo
GBCalled to speak to someone regarding a… Called to speak to someone regarding a $70.00 monthly increase in mortgage payment and was told I was #286 in line for a call back.....that was 4 hours ago. Did not choose this company but my mortgage was sold to them by Fleet Bank and unfortunately, I'm stuck with them after 6 years of excellent customer service with Fleet.