The bank in kannapolis N.C The bank in kannapolis N.C. and their corporate office, for lack of a better word, sucks. Yall need to train your employees better. We have been dealing with issues for the last 3 weeks and everyone gives us a different story and time frame. Then when you confront them on it they say it's corporate. You call corporate they say it's our policy. Without going into our personal business I have dealt with a few banks in my time and I have never been toyed with or been made to feel 2nd class with any of them. I am extremely dissatisfied with this bank. We are changing banks and will never return nor will I ever refer you guys. Stick with real banks who don't have a place in a Walmart supercenter, because like in the videos people of Walmart yall are trash. Not even part of BBB. And again train your employees so yall are all on the same page especially the one in Kannapolis N.C.

My husband and I stayed at the Extended… My husband and I stayed at the Extended Stay America we paid weekly at the desk, the last date we paid we advised we would be checking out 03/12/24. My husband and I had leased a home and we left early 03/10/24 and moved into the new home we were billed 691.86 03/16/24 even though we were no longer staying at the property, they have cameras onsite and could verify our car was not there, we did not sign the receipt nor did we give permission to use our card nothing. As soon as I saw the charge I disputed it with Extended Stay our bank Woodforest everything, I brought the receipt where we checked out and shows our last date as 03/12/24 they cancelled our debit cards and I filed a complaint with the BBB after going thru all that Woodforest did not even bother to call and ask our side of the story and did not refund us the money. What a rip off!!!!!!

Terrible..this bank has been holding… Terrible..this bank has been holding thousands of dollars of mine because of transaction that was declined. The merchant has even verified they are t collecting funds and it’s been 2 weeks and my money still hasn’t been returned to my account by woodforest. This issue has happen before and it’s rediculous. Please stay far away from this bank they are no good. From the customer service to the branches. Will be filing small claims suit if my money isn’t returned soon. Very shady and bad business. No bank lets anything pend for this long without removing it from your account. Will be closing account

Went to WalMart in Lexington Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!

I Was in Walmart Today I Was in Walmart Today. I Was In A Hurry. Melissa At Woodforest Bank At Coldwater Rd Location in FtWayne, Indiana. Was Fast & Went Above & Beyond To Help Me, Due To That I Didn't Have A Open Checking Account With That Bank. Melissa Was Very Nice! Very Informative! I Really Needed A Important Money Order. Excellent Customer Service Experience!!!! Want Her To Be Recognized For Her Service. Ty!!!!