Worst bank I have ever dealt with Worst bank I have ever dealt with. Slow tellers, no customer service, this bank is a joke. It's unimaginable how horrible they are. Unprofessional, rinky dink, run bank. It's run by the 3 stooges..

My husband and I stayed at the Extended… My husband and I stayed at the Extended Stay America we paid weekly at the desk, the last date we paid we advised we would be checking out 03/12/24. My husband and I had leased a home and we left early 03/10/24 and moved into the new home we were billed 691.86 03/16/24 even though we were no longer staying at the property, they have cameras onsite and could verify our car was not there, we did not sign the receipt nor did we give permission to use our card nothing. As soon as I saw the charge I disputed it with Extended Stay our bank Woodforest everything, I brought the receipt where we checked out and shows our last date as 03/12/24 they cancelled our debit cards and I filed a complaint with the BBB after going thru all that Woodforest did not even bother to call and ask our side of the story and did not refund us the money. What a rip off!!!!!!

Transfers between checking accounts My husband and I both have checking accounts at Woodforest National Bank. We make transfers often between these two accounts. He has recently broke his phone and we were unable to make transfers. As luck would have it, I overdrew our joint account. He was able to call the bank and speak with a wonderful woman named Nicole at the lafayette, Indiana bank branch. She was able to initiate the transfer between our accounts so we were not charged overdraft fees. We've had these accounts for 15 years. I have always appreciated the fact that we are able to handle any difficult situations with these accounts easily and stress-free. Thanks Nicole you made this situation easy to deal with.

Went to WalMart in Lexington Went to WalMart in Lexington, KY (New Circle) to use the CoinStar to cash in some change, which was out of order. I don't have an account with Woodforest, but asked the teller, Ernesto, if he would mind cashing in the change for me. He was very willing to help, despite my not having an account and the fact that it was time-consuming to roll some pennies. Thank you Ernesto, for going above and beyond!

I have been a customer since 1981 I have been a customer since 1981! I am sooo disappointed. I have been trying to stop a payment for a car payment since January. They can't do it!!! They just keep sending the payment... they say they are stopping...charge me a stop payment fee...and the next month send the payment again...This has been going on for 4 months.... I am done with them... after 43 years!!!! Very sad......