Get worse and worse At first, the transfers are quick but the currency convert is way lower than current rate, then it takes days or week to complete transactions. when calling for estimate the delivery time and date, it keeps give me reason like “technical issue 0n third party and will be resold today”. same answer for 3 days continuously. At fourth time, it also gave me same BS answer even though i call 3rd party bank, they told me there is no issue at their bank and Xoom does jot send any transaction to them. i told Xoom representative, they said let them check and inform me that the technical issue has been resolve and expects my transactions will be complete next few hours. After these finished, i will not use Xoom no more. Avoid this as much as you can. disappointed.

AVOID Attemped to make my 1st transfer today. £100 from a UK card to a UK bank. Firstly I didn't know I had to download an Xoom app (I tried through PayPal initially) , then I uploaded a document as proof. Still waiting, zero response or indication document has been received and what is even happening. Now in panic mode as I can't afford to lose this money! It's shocking with the poor reviews that this company is allowed to operate. Avoid and money transfers via this site!

You might have more luck sending cash in an envelope The app: Pros - it exists Cons - you’ll spend 1 hour going through a pretty harrowing UX and find out 3 days later that the transaction was cancelled. Customer support: Pros - prompt responses Cons - contents of said prompt responses are utter nonsense that makes you realise they don’t actually know anything about their own product.

ONE STAR is TOO much! ONE STAR is TOO much! I tried to send money to Indonesia, first time it went no problem, second time it was cancelled, I was asked to provide SELFIE with my driving licence. I did. Then transaction went OK, after this I tried to transfer money 4 more times, and each time transaction was immediately cancelled. I've sent multiple emails, I've contacted them via form on the website. I tried to ring UK and German customer service, and I only got automated message, there is no option to talk to a person. Paypal won't help me, and XOOM didn't resolve this issue. I'm really annoyed and stressed, as I got someone awaiting the money, and it was hard to explain why sometimes money goes sometimes it doesn't made me look like a liar, who just doesn't want to send the money, cause twice it went, and then it just didn't for NO REASON. I'm absolutely fuming, wasted nearly a week on this.

Excellent! Try it out with a small amount first. After looking at the reviews for another company (that offers a slightly better rate), I came to check out those of Xoom.com for comparison. I was appalled by the abundance of 1-star reviews for Xoom, so I wrote mine. I have used Xoom for over three years and found their service exemplary! Some (or many) people have had disappointing experiences. But apparently, those with positive experiences don't bother with writing reviews. I typically transfer money from the USA to India. In over 90% of the cases, the transfer was completed within 15 minutes and has never taken more than four hours. The tracking process is transparent. Also, the recipient and I receive an SMS when the process is completed. I am pleased. I found another company with better exchange rates. But I don't want to risk moving away from Xoom.