Slow, unfriendly and buggy It took me 3 days with a lot of frustration and many "verification failures" before I decided to switch to a different money tranfer service. I was on the phone with Xoom 2 times and finally they could only tell me that my account was not authorized to transfer money. After that I tried with Wise and was able to do the same transfer in 30 minutes. Will never use Xoom anymore...

Sending money to Jamaica Sending money to Jamaica. Lots of extra security checks involving a call to pst timezone. In the end they cancelled the transaction, couldn't verify the recipient. This was a cash collection, they never asked for passport number. Waste of time. Nothing like PayPal standard of service.

AVOID Attemped to make my 1st transfer today. £100 from a UK card to a UK bank. Firstly I didn't know I had to download an Xoom app (I tried through PayPal initially) , then I uploaded a document as proof. Still waiting, zero response or indication document has been received and what is even happening. Now in panic mode as I can't afford to lose this money! It's shocking with the poor reviews that this company is allowed to operate. Avoid and money transfers via this site!

Excellent! Try it out with a small amount first. After looking at the reviews for another company (that offers a slightly better rate), I came to check out those of Xoom.com for comparison. I was appalled by the abundance of 1-star reviews for Xoom, so I wrote mine. I have used Xoom for over three years and found their service exemplary! Some (or many) people have had disappointing experiences. But apparently, those with positive experiences don't bother with writing reviews. I typically transfer money from the USA to India. In over 90% of the cases, the transfer was completed within 15 minutes and has never taken more than four hours. The tracking process is transparent. Also, the recipient and I receive an SMS when the process is completed. I am pleased. I found another company with better exchange rates. But I don't want to risk moving away from Xoom.

An honest review An honest review: I spent about 3.5 hours on different calls with Xoom today, every person I spoke to was calm and had good service which kept me calm. However, my transaction was cancelled after I sent through bank statements, passport documents and pay slips (I do hope they do not store this data on their servers or share with third parties). On every call I was promised the solution was resolved and every time this was inaccurate as I had to go through verification and compliance x4. Just now I spoke with Ron and he confirmed after passing verification and compliance 3x that I can no longer use their service. The hilarious part is that my occupation is a senior cyber security Head for a global brand but yet still I didn't pass security. I am at a loss for words, if you have other options or means to send money please use them. Avoid Xoom at all costs.