Get worse and worse At first, the transfers are quick but the currency convert is way lower than current rate, then it takes days or week to complete transactions. when calling for estimate the delivery time and date, it keeps give me reason like “technical issue 0n third party and will be resold today”. same answer for 3 days continuously. At fourth time, it also gave me same BS answer even though i call 3rd party bank, they told me there is no issue at their bank and Xoom does jot send any transaction to them. i told Xoom representative, they said let them check and inform me that the technical issue has been resolve and expects my transactions will be complete next few hours. After these finished, i will not use Xoom no more. Avoid this as much as you can. disappointed.

Do not transfer money with Xoom Do not transfer money with Xoom, they will lock it in their system and ask you for a bunch of useless information then give no timeframe on when you will receive it. They are thiefs withholding peoples money without justification.

Xoom providing wrong addresses and places that do not exist Xoom's website is presenting options that don't work and Costa Rica's addresses that don't exist. I tried for a full week talking to customer representatives and posting my complain in the website and they didn't solve my problem and neither corrected their false information in their website.

Customer Service is very poor. Look for other options, Xoom has the worst customer service ever. Sent my friend in South Africa money over a week ago and it was supposed to be deposited in their account on the 7th of Feb 2024. 6 days later it hasn’t been, and i haven’t received any notification why it’s being delayed. Have tried 1000 times calling them but ehhh, sent them an email, as of yet no reply also:( . Only if someone had told me from the beginning…

I send money to Colombia through xoom I send money to Colombia through xoom, not only they discount a lot of money for each "Peso" (300 pesos for each dolar) which makes it very very pricy but also sometimes it takes a long time to send the money or not send it at all, when you call the agents they always blame the "associated Banks". Good luck trying to get the money back fast!!!!