This company is still a complete joke!!! Don't EVER use them!!! Ever since I received a follow up from an unknown named person from Ava on 8/26. No updates or anything has been resolved with my account with this company. As this should be a simple fix, they tend to drag and ignore all issues that should already have been fixed a looooong time ago. Again, if you are looking for desired wallet. I would highly recommend staying away as they have no customer service support and don't resolve any issues in a timely basis. So far its been over one year since this issue still hasn't been resolved. Very terrible customer service!

It’s the worse It’s the worse, it’s a bloody scam, I lost all my funds in one go, and Abra said my account was hacked and they have no idea where my funds went and stopped responding to my emails when I asked more questions, they didn’t want to know. Absolutely disgraceful no security no customer service and a complete lack of security on funds. They can’t trace where my funds or give any explanation at all. Totally utterly shocked how I’ve been treated.

Do not use this platform Do not use this platform They have taken all of my funds, in spite of email communication directly with Bill customer service just go in a loop saying to download the App again which is not possible. I suspect we may see legal action if not jail time for Bill in future as a result of unlawful practices I have escalated this to the Financial Authorities in the UK

They will scam you out of your money They said they discontinued a coin that I had and said they sent email ( never received) and now my money is gone 5LP374-G446L 802101 Oct 25, 2022, 1:07 PM PDT Hello Ron, I truly apologize for the information I sent earlier. You are correct, that was for EXP being delisted. XHV was delisted from our platform in April. We sent out email communications regarding the removal date as well as in-app notifications. Again, I am sorry you are dealing with this situation, but since this asset has been delisted from our platform, these funds are considered lost. Best regards, Rodd

Stay away Scam. Worst experience with a crypto wallet. They promised a reward upon opening account (in CPRX token), but then they freezed the reward so that now no one can either sell it, convert it or withdraw it. They've been telling lies for months, inventing excuses such as liquidity, customer protection, etc. I do suggest NOT to give them any trust and stay away. Many other serious competitors deliver on promises.