I have had several issues with them in… I have had several issues with them in the past despite having been with them for several years now. I am still waiting for my wages which should have been paid in a week ago and yet no response from them whatsoever. Terrible customer service, you can no longer get through to them via phone despite dialing all the options on the operator and even waiting on hold for more than 20 minutes. I emailed them two days ago and yesterday again and still no reply...this is awful. For someone who pays a handling fee every month what am I getting in return? No mobile banking, no immediate transfers and no customer service!

I have been with Eccount for a long… I have been with Eccount for a long time and never had any problems,but whilst on holiday last week when desperately needing a payment that was due in all of a sudden it would not let me log into my account saying "ACCOUNT NOT ACTIVE"? 5 DAYS i HAVE BEEN TRYING TO RING THEM HAS COST ME A FORTUNE JUST RINGS AND RINGS, emailed no reply I am so disappointed !

Eccount is a Scam Stay Away!!! Stay away! BEWARE!! Opened a new account & had some funds transferred into my account which was only the fee for the card. Never received a card! Then I asked my friend to transfer money into my account for a DVD player he purchased which he did and sent me confirmation! All of a sudden the account is not active! A bogus company called SMBX compliance - An individual has been emailing asking for ID and other documents including the proof of source. I’ve provided them with this information yet they’ve come back & asked for the senders bank statements! This is not required ! The bank Is fraudulent DO NOT open an account with ECCOUNT or put any money into an account you have with them! They are scammers and take all your money. I have complained to the financial ombudsman and I have gone to the police today. Your money is taken from these guys AVOID AVOID AVOID. Find an alternative and look at other reviews they are all similar stories! This is a fraudulent apparent “bank”. They’ve asked for my contact details to resolve the situation but haven’t called me instead complained to trustpilot to remove the individuals name which I have done.

If I could give 0 stars I would have If I could give 0 stars I would have! This company is a joke! Like the others I’ve been trying to get in touch to transfer my funds to another account as they advised they were closing down. I provided all required documentation but have received nothing!! Not even a reply.

Eccount Money Closing Down Important information about your Eccount Money Card Dear Cardholder, Following a review of the Eccount Money Prepaid Visa Card, we have made the difficult decision to close the programme. Today, we are officially giving 2 months’ notice to customers who are currently using their prepaid cards, to terminate the programme and the card. Prior to this date you can continue to use your card to spend the remaining funds you hold on your card. We are today providing you 10 working days’ notice, for the avoidance of doubt, 7th April 2022, after which time we will no longer be accepting further funds to your card and functionality within your online account such as viewing your balance will no longer be available. You will continue to be able to view your balance at an ATM. What does this mean? On 24th May 2022 we will be formally closing the Eccount Money Prepaid Visa Card and customers will no longer be able to use their Eccount card.