Eccount Money Closing Down Important information about your Eccount Money Card Dear Cardholder, Following a review of the Eccount Money Prepaid Visa Card, we have made the difficult decision to close the programme. Today, we are officially giving 2 months’ notice to customers who are currently using their prepaid cards, to terminate the programme and the card. Prior to this date you can continue to use your card to spend the remaining funds you hold on your card. We are today providing you 10 working days’ notice, for the avoidance of doubt, 7th April 2022, after which time we will no longer be accepting further funds to your card and functionality within your online account such as viewing your balance will no longer be available. You will continue to be able to view your balance at an ATM. What does this mean? On 24th May 2022 we will be formally closing the Eccount Money Prepaid Visa Card and customers will no longer be able to use their Eccount card.

Missing money can't log in I can no longer log into the banking app b They have took my benefit I have tried calling emailing them no one is getting back to me looks like they have stole my money

I have been with ECCOUNT for about a… I have been with ECCOUNT for about a year, first they say I have to cancel my standing order payments, then I transferred £400 from my main account to my card. On looking at the account online, there was no sign of the £400 anywhere, either still in my main account or on the card. I contacted them by email they said they had trouble with their servers it will appear on your card later. It has still not appeared on my card. I have been locked out of my account I can't login. They say, when I complain, "We don't recognise your email". I don't sign in with an email whats the problem? Is this company a scam? I have now written a complaint to the Financial Service Ombudsman in London, let's see what they say then. I will keep you posted.

Eccount now operates as OMNIO Dear Victims Eccount also operates under the name of OMNIO. See their companies house info: OMNIO EMI LIMITED, Company number 05831884

I have had several issues with them in… I have had several issues with them in the past despite having been with them for several years now. I am still waiting for my wages which should have been paid in a week ago and yet no response from them whatsoever. Terrible customer service, you can no longer get through to them via phone despite dialing all the options on the operator and even waiting on hold for more than 20 minutes. I emailed them two days ago and yesterday again and still no reply...this is awful. For someone who pays a handling fee every month what am I getting in return? No mobile banking, no immediate transfers and no customer service!