eccount money have had my benefit money… eccount money have had my benefit money and on then day it should be in there it wasnt so i called dwp to be told it was sent and should be there.. i emailed customer care 3 times and still had no reply 5 days later it has caused me to not be able to pay rent and get food in for my 9 month old baby and i am now in big trouble if i cant sort it out by wednesday as i have been told to get out if i cant pay rent with a young child how can these people keep doing this and not get shut down

I have been with ECCOUNT for about a… I have been with ECCOUNT for about a year, first they say I have to cancel my standing order payments, then I transferred £400 from my main account to my card. On looking at the account online, there was no sign of the £400 anywhere, either still in my main account or on the card. I contacted them by email they said they had trouble with their servers it will appear on your card later. It has still not appeared on my card. I have been locked out of my account I can't login. They say, when I complain, "We don't recognise your email". I don't sign in with an email whats the problem? Is this company a scam? I have now written a complaint to the Financial Service Ombudsman in London, let's see what they say then. I will keep you posted.

I am in contact with the financial… I am in contact with the financial ombudsman over these scammers, they have nearly a grand of my money and I sent them new bank details to transfer it to, it has been weeks and they have done NOTHING. I got one pathetic appologetic email, I'm not interested in their bloody investigation, seems to me that they couldn't investigate a dead dog I WANT MY MONEY NOW!!!.

STILL SCAMMING PEOPLE Scammed me out of £300 and still haven't resolved the problem. If I stole £300 from s Somebody then the Police would be knocking on the door. Why can ECCOUNT do it all the time to everybody with no punishment? Give me my money back; you are a bunch of thieves.

Have been with eccount for about 4… Have been with eccount for about 4 years. Initially a pretty reliable service, but transfers in and out becoming increasingly slow. The last person I spoke to there was incredibly unhelpful. Currently waiting over a week for a payment out to arrive. Their helpline is down due to the pandemic and they don't reply to emails. I will be contacting the Ombudsman.