professional and helpful emma went above and beyond helping me resolve this. it went on for over six weeks and numerous emails back and forth. the outcome was the penalty was cancelled. cannot thank emma enough.

BEFORE anything chat to these people BEFORE anything chat to these people. With months of worrying a simple call to discuss options and the figure agreed was less than I proposed. They DO listen. They are not a con they are legitimate in finding solutions to prevent legal action. After months of worrying a simple 5 minute phone call stopped all of the worry and a significant reduction in cost was arranged. I spoke to Emma and she was so helpful and understanding. Nobody likes being asked money and it can be scary but a chat is worth the time.

Threatening and bullying. Behind the fake courtesy and pretense of wanting to help PreAction's tactics are clearly designed to bully and intimidate. The agent in charge of "my case" bombarded me daily with calls and emails. He did not propose any resolution other than me paying up immediately or going to court. He was clearly not interested in establishing all the facts. Presumably he's on commission for debt Collection however spurious it may be. These people should be charged with harassment offences. Do not engage with them.

It was a big shock to receive an email… It was a big shock to receive an email saying I owe £10.500 to a broker that had refused my contact over a year ago due to bad credit rating !!! But talking to Colin Ling and explaining my reasons and forwounding him emails that I had from Utility-2u ( Broker ) & opus energy. Utility had to back down and close the case. Thanks Colin.

I can’t recommend these guys enough I can’t recommend these guys enough, very helpful and knowledgeable about how the energy sector works and they’ve recovered much lost revenue from other dodgy brokers activities. (I’m sure you all know what I mean by dodgy activities (COTs))!