BEFORE anything chat to these people BEFORE anything chat to these people. With months of worrying a simple call to discuss options and the figure agreed was less than I proposed. They DO listen. They are not a con they are legitimate in finding solutions to prevent legal action. After months of worrying a simple 5 minute phone call stopped all of the worry and a significant reduction in cost was arranged. I spoke to Emma and she was so helpful and understanding. Nobody likes being asked money and it can be scary but a chat is worth the time.

Sarah Kitching Sarah Kitching has served me so well her professional expertise and understanding helped resolve a difficult contract situation that was so bad that it was seriously affecting my health and family relationships. I cannot thank Sarah enough for helping me at a time when I really needed professional advice and support as well as emotional understanding. Thank you to everyone concerned including the company that I had the contract with and who showed concern. Sheila Brindley.

I can’t recommend these guys enough I can’t recommend these guys enough, very helpful and knowledgeable about how the energy sector works and they’ve recovered much lost revenue from other dodgy brokers activities. (I’m sure you all know what I mean by dodgy activities (COTs))!

Scary email from Utility Bidder… After a scary email from Utility Bidder asking f or £750 for ending my 5 year contract 2 months early (due to house sale), I contacted Pre action to try and resolve. Jasmine was helpful and knowledgeable, listened, and promised to contact them and explain my situation. I just had a call back saying "no further action, case closed". Thankyou for handling this with understanding, and a "human touch" rather than a computer generated monstorous claim from Utility Bidder.

It was a big shock to receive an email… It was a big shock to receive an email saying I owe £10.500 to a broker that had refused my contact over a year ago due to bad credit rating !!! But talking to Colin Ling and explaining my reasons and forwounding him emails that I had from Utility-2u ( Broker ) & opus energy. Utility had to back down and close the case. Thanks Colin.