Jennifer V.
GBFirst accident First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.
M H
GBGreat service and prompt response. Prompt response to damage to my truck from a hail storm. I appreciated your help in scheduling the repairs and all the necessary paperwork. Also made arrangements for a loaner car while my truck was in for repairs. The most satisfying part of the entire process was the great appearance of my repaired truck...it looked like new.
Dale G
GBWe have home and auto through Citizens… We have home and auto through Citizens and it has been a breeze to work with them. Their on line access is easy to use. I like being able to have my insurance data at my fingertips. Thankfully, we have not had to file any claims but their reporting process seems smooth and easy as well.
Jeff Powers
GBI've been with this company for years I've been with this company for years. The have been nothing short of amazing. Every claim has been handled professionally and promptly.
Drew Doxtater
GBAn ex-agents perspective As an ex-agent that has represented Citizens Insurance, I'm disappointed in my claims experience. Our claim has been dragging on for over a month, even though we have done everything as requested at all points in the process. Loss date was 2/15, we obtained an estimate from their shop on 2/19. We were just informed our vehicle is now a total loss - over a month after our initial estimate. It feels like this could have been handled more proactively by Citizens and their contracted body shop. Just very disappointing all around. Unfortunately, I will be shopping around at my next renewal.