Al W.
GB5 - Star Support and Service We have had Citizens for years, insuring our home and auto. Great, flawless service and competitive pricing. Quick and efficient with auto damage claims. 5 - Star!
Drew Doxtater
GBAn ex-agents perspective As an ex-agent that has represented Citizens Insurance, I'm disappointed in my claims experience. Our claim has been dragging on for over a month, even though we have done everything as requested at all points in the process. Loss date was 2/15, we obtained an estimate from their shop on 2/19. We were just informed our vehicle is now a total loss - over a month after our initial estimate. It feels like this could have been handled more proactively by Citizens and their contracted body shop. Just very disappointing all around. Unfortunately, I will be shopping around at my next renewal.
Jennifer V.
GBFirst accident First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.
Lori Rush
GBLinda Baldwin is wonderful to work… Linda Baldwin is wonderful to work with. She is knowledgeable, helpful and quick to answer emails and phone calls.
Nancy B
GBLove Our Agent We have been with my Citizen's agent, Bill Bettis for over 30 years. He is always helpful and we get great service from him as well as the Citizen's company.