GJK
GBOutstanding customer claims service The response to my roof replacement due to hail damage was prompt. Citizens worked seamlessly with my roofing contractor to complete the work in a timely fashion. Very pleased! It truly is how your insurance company responds to an actual claim that Senate's the best from the rest. Citizens is the best!
Ricardo M.
GBGreat follow up by my Agent since the… Great follow up by my Agent since the beginning of the incident until the claim was closed
Drew Doxtater
GBAn ex-agents perspective As an ex-agent that has represented Citizens Insurance, I'm disappointed in my claims experience. Our claim has been dragging on for over a month, even though we have done everything as requested at all points in the process. Loss date was 2/15, we obtained an estimate from their shop on 2/19. We were just informed our vehicle is now a total loss - over a month after our initial estimate. It feels like this could have been handled more proactively by Citizens and their contracted body shop. Just very disappointing all around. Unfortunately, I will be shopping around at my next renewal.
Nancy B
GBLove Our Agent We have been with my Citizen's agent, Bill Bettis for over 30 years. He is always helpful and we get great service from him as well as the Citizen's company.
Michael S
GBUnknowm stranger The last thing I want to worry about when I pay my premiums is to additional fees for my insurance. Having my insurance company handle my repairs after my car gets hit on the street by an unknown person is huge! Thank you!!!