Steve
GBEasy to get questions answered… Easy to get questions answered…. Always a person on the other end of phone ….. and there online app works great …. Payment is easy and no extra charge for paying with credit card …
Michael M.
GBThe representatives that have been… The representatives that have been there to service My family have been outstanding. The response is quick and pleasant, never an attitude. This is true of company representatives and agents. Keep up the good work. Thank you for your service, Mike Mazur.
Keith G
GBGreat Private agent, great coverage I’ve only Had homeowners insurance claims twice in 50 year. The process was positive for 2 reasons: 1. Brian Vincent, the independent agent in Novi, MI who first recommend CITIZENS actively guided the whole process, inspectors, contractors choices, etc. 2. My interactions with CITIZENS people were very positive. We spoke openly about the situation and they made sure the coverage was completely fair.
John
GBI had I had a question about recent changes in state requirements for medical coverage on auto policies. I understood the choices, but needed some clarification. Rachel asked me questions about my existing health insurance (Medicare and a BCBS supplement), and thoughtfully explained how insurance would treat claims in various scenarios. Her depth of understanding, patience, and kindness to share information helped me to confidently make the best decision. Thanks!
Dale G
GBWe have home and auto through Citizens… We have home and auto through Citizens and it has been a breeze to work with them. Their on line access is easy to use. I like being able to have my insurance data at my fingertips. Thankfully, we have not had to file any claims but their reporting process seems smooth and easy as well.