Keith G
GBGreat Private agent, great coverage I’ve only Had homeowners insurance claims twice in 50 year. The process was positive for 2 reasons: 1. Brian Vincent, the independent agent in Novi, MI who first recommend CITIZENS actively guided the whole process, inspectors, contractors choices, etc. 2. My interactions with CITIZENS people were very positive. We spoke openly about the situation and they made sure the coverage was completely fair.
Drew Doxtater
GBAn ex-agents perspective As an ex-agent that has represented Citizens Insurance, I'm disappointed in my claims experience. Our claim has been dragging on for over a month, even though we have done everything as requested at all points in the process. Loss date was 2/15, we obtained an estimate from their shop on 2/19. We were just informed our vehicle is now a total loss - over a month after our initial estimate. It feels like this could have been handled more proactively by Citizens and their contracted body shop. Just very disappointing all around. Unfortunately, I will be shopping around at my next renewal.
Nancy B
GBLove Our Agent We have been with my Citizen's agent, Bill Bettis for over 30 years. He is always helpful and we get great service from him as well as the Citizen's company.
M H
GBGreat service and prompt response. Prompt response to damage to my truck from a hail storm. I appreciated your help in scheduling the repairs and all the necessary paperwork. Also made arrangements for a loaner car while my truck was in for repairs. The most satisfying part of the entire process was the great appearance of my repaired truck...it looked like new.
Jennifer V.
GBFirst accident First accident. Everyone was very nice and walked us through the whole process and answered all of our questions.