Janet
GBAisha H is the BEST! Aisha H. made it real easy to get international auto insurance for a country neither USAA or GEICO would cover. After calling so many insurance providers, Aisha answered all my questions, providing excellent support! Thank you, Aisha for making the experience so easy during one of the biggest move in my life!
Catherine Grey
ITGreat Experience I am a US Federal Employee overseas and it can be challenging to navigate the insurance rules in a new country. I was able to get the coverage I wanted and quick, detailed replies to all my questions from my agent, Barbera Federica, who has now helped me with two auto policy cycles. Thank you, Barbera!
Victoria Tyszka
ARLack of Clear Communication; Unilateral Policy Changes Somehow, almost a decade after I started my policy and four years since my last move, Chad decide to go in and change the categories for various items. It's unclear to me why, why they were previously wrong, and the unilateral change is disconcerting. Poor communication and just the company doing what it wants without clarity.
customer
ILAdam is Fantastic Adam is Fantastic! Very patient and helpful! We got where we needed to be! Thanks! I appreciate you!
MD
ITslow service not able to get in touch with live person over the phone Started process to obtain insurance on a Friday at 1400 CET and didn’t have it completed till Monday at 1618. Due to the large delays I was not able to pick up my vehicle Friday evening therefore needing to extend my rental an additional 5 days. Called multiple times never was able to get ahold of a live person. I was provided conflicting information on what my policy deductible could be, initially wanted a 500$ deductible but was told 1000$ was the lowest I could go but then in an email I was quoted for 500$ but when establishing the policy they go back to 1000$. Asked for clarification on the conflicting info and the email was completely disregarded. USAA was able to provide a quote and talk to a live person in under 20 minutes.