Victoria Tyszka
ARLack of Clear Communication; Unilateral Policy Changes Somehow, almost a decade after I started my policy and four years since my last move, Chad decide to go in and change the categories for various items. It's unclear to me why, why they were previously wrong, and the unilateral change is disconcerting. Poor communication and just the company doing what it wants without clarity.
Muhammad Usman Shaikh
GBGood Policy & Great Experience 1. Prompt service: We were able to conclude the transaction quite swiftly. 2. Informative Team: The representative was equipped with all the relevant information and everything was communicated clearly and in detail for a better understanding and an informed decision. 3. User friendly web tool: Email was received immediately post the payment process with clear guidelines having the link to the webtool to not only access the policy documents but also to upload the required documents from the policy owner. It is quite a convenient and user friendly tool. 4. Great Customer Service: I had a requirement to modify the effective date of the insurance policy due to the delay in the delivery of the vehicle, the entire team specially Mr. Domenyk Stewart was super helpful in making it happen for me with no additional cost. I just cannot thank enough for this gesture, deeply appreciate it. Best Regards, Usman.
Muhammad Babur
GBQuite easy to get along with them Quite easy to get along with them, just a phone call and a very cooperative customer relationship officer is here to get everything sorted out for you.
customer
GBReally great experience Really great experience. I called at 07:20 not knowing that customer service didn't open until 07:30 and the person at reception still took the call and looked to see if anyone was already logged on. Then the representative I spoke with, Adam Miller, was extremely courteous and helpful. The system showed that I just needed to update my credit card information, but I explained I actually had a few more things to change and he was able to take care of everything quickly. It was a model experience and I appreciate the great support.
Ivna Mei
ITThe service is Amazing The service is Amazing, they manage to do everything through email. Federica Ricotta handled my application and she was very fast and cleared all my doubts, after payment I got the insurance card in my inbox in under 3 minutes. Fair price, too. Highly recommended :)