Brandi is awesome
GBExcellent service I am always happy with the excellent customer service I receive when arranging my car insurance. Even with multiple changes to our situation over a few days they were patient and helpful getting me exactly the policy we needed. Thank you again!
Muhammad Babur
GBQuite easy to get along with them Quite easy to get along with them, just a phone call and a very cooperative customer relationship officer is here to get everything sorted out for you.
customer
ILAdam is Fantastic Adam is Fantastic! Very patient and helpful! We got where we needed to be! Thanks! I appreciate you!
MD
ITslow service not able to get in touch with live person over the phone Started process to obtain insurance on a Friday at 1400 CET and didn’t have it completed till Monday at 1618. Due to the large delays I was not able to pick up my vehicle Friday evening therefore needing to extend my rental an additional 5 days. Called multiple times never was able to get ahold of a live person. I was provided conflicting information on what my policy deductible could be, initially wanted a 500$ deductible but was told 1000$ was the lowest I could go but then in an email I was quoted for 500$ but when establishing the policy they go back to 1000$. Asked for clarification on the conflicting info and the email was completely disregarded. USAA was able to provide a quote and talk to a live person in under 20 minutes.
Victoria Tyszka
ARLack of Clear Communication; Unilateral Policy Changes Somehow, almost a decade after I started my policy and four years since my last move, Chad decide to go in and change the categories for various items. It's unclear to me why, why they were previously wrong, and the unilateral change is disconcerting. Poor communication and just the company doing what it wants without clarity.