Was helped by Mapula Khakhathiba. -

The lady attending to my questions had… The lady attending to my questions had the answers immediately. Great service!

When I saw the adv on Facebook When I saw the adv on Facebook , I chose to be called back. It wasn't 5min when Tlotliso phoned back. She was very professional and gave me all the answers to my question in full and she was so clear in speech that I could hear everything. I must say I'm happy so far to be able to join Oneplan.

Thank OnePlan for immediately loading… Thank OnePlan for immediately loading my card, I am very impressed. Let me extend my gratitude to Mapula Khakhathiba for your patience, clarification and for calling me back after my airtime cut, I appreciate ur customer care service 🙏

WORST COMPANY I HAVE EVER DEALT WITH Submitted an invoice for a vet visit which they requested from me, and 6 months later cancelled my insurance and moved to a different country (this was two years ago). Nothing was mentioned when I cancelled that anything was outstanding. Nearly two years later and I have debt collectors contacting me on behalf of Oneplan for a “missing invoice” which was sent to them multiple times (They kept contacting me claiming I hadn’t sent it). They dont respond to my mails to try get this resolved. They claim they have tried to contact me multiple times - I have never received a single email back from any of my responses to them with email chains attached. Absolute shambles of a company. Very quick to hand you over to debt collectors rather than try sort amicably.