John B.
GBThank You Kudos to Neptune Flood! We had a concern with our Policy and were unable to resolve the issue through normal channels. After raising the issue directly with Neptune they resolved the problem within 24 hours. While it's preferable not to have an issue in the first place, it's good to see positive and timely response to fully address the problem.
Bethany Reads
GBGreat Service My underwriter followed up, revised my quote as needed and was very helpful. Bound coverage for a higher limit and at less premium than FEMA.
THOMAS MANCE
GBQuick and easy and reasonable cost -
NANNETTE BURGER
GBFlood Insurance so far I haven't had to file a claim so I can't give 5 stars but overall policy information is straight forward and easy to understand.
Unsatisfied
GBI attempted to purchase a policy… I attempted to purchase a policy through Neptune. I added my payment information on their website, and only then did they allow me access to read the fine print. Upon reading the fine print, I elected not to purchase the policy. But it was too late, they had already taken my money. Now they are slow walking getting me the refund and refusing to allow me to talk to senior management to get the refund turned around in a timely manner. Bottom line, no thanks, I will never use Neptune in the future for anything.