ANONYMOUS
GBGreat Customer Experience Great Customer Experience Website was easy to use and getting the quote and policy was straightforward. There was a minor glitch where my property was mapped to the wrong location. But the customer service team reached out immediately, explained the issue, requoted the policy, and taught me so much about insurance in doing so. Appreciated the patience, professionalism and overall great customer service from Kyle!
KEVIN HENDRICKS
GBIt was easy and affordable It was easy and affordable. When a mistake by the system was realized the next morning, Neptune called me and offered me an even lower rate. I converted the lower rate into more coverage with a similar premium.
SUSAN JOYNER
GBWe had Liberty Mutual insurance for… We had Liberty Mutual insurance for everything. Our house had to have flood insurance so I had liberty mutual and they quoted Almost $4,000 a year and that’s above our home owner’s insurance that we were already paying. I asked our neighbor we they had it through and they recommended Neptune. I looked them up online and got a quote and it was below $700. I was shocked. I would recommend Neptune to everyone.
TONY NAVARRETE
GBThe service was easy to understand and… The service was easy to understand and promptness in returning call with quote. Entire process done within 3 days. Submitted to mortgage company and done. Service rep had excellent people skills in that he explained in clear concise terms for us to understand.
Kimberlee Rossignol
GBYou made it so easy! You made it so easy. I was preparing for days of torture to find and get flood insurance. Neptune had me covered in minutes. Thank you,easy breezy!