John B.
GBThank You Kudos to Neptune Flood! We had a concern with our Policy and were unable to resolve the issue through normal channels. After raising the issue directly with Neptune they resolved the problem within 24 hours. While it's preferable not to have an issue in the first place, it's good to see positive and timely response to fully address the problem.
Tom Agnetti
GBOutstanding Customer Service I called Neptune for a quote when I recieved a notice that my Progressive policy would not be renewed due to hurricanes. Nick Ruscio answered my call and am I Glad he Guided me thru the whole process for over 2 months , he is listens to your needs and Delivers results. Unlike other Ins Agents he was so easy to work with never left me hanging always went a step further for me I will recommend Nick and his company any time because I lived it Great Job Nick Thank You Again Tom A.
TIMOTHY WAGNER
GBNeptune Flood Insurance was able to get a cheaper rate than my FIMA coverage. Neptune Flood Insurance was able to get me a lower rate by more than half my previous cost. The only weird thing is that my insurance would have been even cheaper if I had a two story house with a walkout basement vs mine which is a one story with a walkout basement.
Linda
GBHappy Customer Was able to get a great price on my flood insurance through their online system and then their customer service reached out to let me know they were available with any questions or concerns. They made it very easy and are a highly rated company for Flood Insurance.
Unsatisfied
GBI attempted to purchase a policy… I attempted to purchase a policy through Neptune. I added my payment information on their website, and only then did they allow me access to read the fine print. Upon reading the fine print, I elected not to purchase the policy. But it was too late, they had already taken my money. Now they are slow walking getting me the refund and refusing to allow me to talk to senior management to get the refund turned around in a timely manner. Bottom line, no thanks, I will never use Neptune in the future for anything.