No Response to Me Not the Repair Shop I was involved in a collision, filed a claim, and submitted for a photo estimate. Once approved, I took my vehicle to a local repair shop where they quickly discovered damaged that could not be seen prior to the removal of the bumper. They requested a supplement from the Damage Adjuster assigned to my claim, Rick Hill, who told them that they would hear from him on Monday...more than a week ago. I have been calling Rick; Jori Brinkman, the Claims Adjuster; and Angela Jenkins, the team Manager, but have not had any success getting a meaningful response from any of them. I have had a call back from an Adjuster named Anthony who was covering for Jori in her apparent absence, but he had none of the details that I had given in my repeated phone calls or emails, and after brief conversations never called back or emailed as promised with any resolution. Not even the courtesy of an update. My vehicle has been in the shop for nearly two weeks for a repair that would take two days. Meanwhile, my meager rental coverage was exhausted waiting for a supplement. I am stranded, inconvenienced, and extremely dissatisfied.

Called to report I was involved in an accident Called to report I was involved in a backing out accident in the parking lot of a local craft store. The initial Customer Service contact was very helpful and comforting in my state of anxiety. A report was taken and was told case would be assigned to another representative. I received an email from that person within a day or two, also very helpful with information on how to proceed. When the other party's insurance contacted me, I relayed the information to my representative and she took over from there.

We are retired teachers with California… We are retired teachers with California Casualty for at least 15 years. They have very competitive rates and are so helpful when troubles arise! Great customer service!

Always friendly and helpful personal on… Always friendly and helpful personal on the phone

I was hit by a red light runner who did… I was hit by a red light runner who did not have insurance. California causality was responsive. All the employees were kind, helpful and concerned. I was given a rental and a fair price for my totalled car.