Excellent customer service. My service representative is Jasmin. She was so helpful with any questions I had. She found information I did not even ask for or know to ask. She really took the time to explain the benefits to me in terms anyone would understand. I believe she went above and beyond with her customer service and I believe she does the same with every client she interacts with. I am very pleased that Jasmin was the support person who answered my call.

My Agent of Record is Christine Collier My Agent of Record is Christine Collier. Although I have been a participant to Medicare, I have moved from the west coast, here to Tennesse. I am unfamiliar the procedure and part C vs medi-gap coverage, here in my new home State of Tennessee. Not understanding Advantage v gap coverage, I reached out to the Amerigroup for assistance. Christine Collier was fantastic. She listened carefully and suggested a new plan which looks great to me. I was and am 100% satisfied with the personal, professional and knowledgeable service/information Christine provided. Thank you!

Not happy at all Not happy at all. I was assured that I had dental coverage with my new PPO, but when I got to the dentist, No Coverage! Luckily I had a surplus in my account that paid for my cleaning. I have since gone back to an HMO through another broker. I will have to pay for Part B again, but I will have lower copays and better benefits. Also I will be covered in all 50 states.

Extra Benefits USELESS! I can’t use Extra Benefits for grocery shopping as none of the partner stores are near me and stores I shop are not accepting the card. I called and wrote several times but Aetna/Nations is not responsive. Phone clerks understand but can’t help. The eyeglasses place ON THE LIST OF PARTICIPANTS does not accept Medicare! EXTRA benefits as offered by Aetna is USELESS to me!!

AWESOME Service The associate i spoke to Kayla Green was fantastic made it seem I was a family member very easy to make a wise decision