Your representative Your representative, Dan Madsen, was very efficient and fast on following up on my claim. This was the first time I had insurance on my bike and wondered all along about if I ever have a claim, how well it was going to be handled. Well, it was handled so well that I am recommending Velosurance to all my cyclist friends! Once I receive my new bike, I will be adding Velosurance insurance to it. Thanks to Dan and Velosurance for successfully taking care of my claim on a timely matter.

Attempted to turn off auto renew on my… Attempted to turn off auto renew on my policy by using the account management on the website. Upon filing a claim later that year I was told that my policy was actually "Canceled" and no longer active. I inquired on why I hadn't received a prorated refund then, for my prepaid policy, and was told that no refunds are allowed. I can't figure out why anyone would want this feature, but essentially if you click a button on the website you will lose all your coverage and this company keeps all of your money.

Unbelievably Good Bought an insurance policy on a new e-bike on a Sunday. I couldn't tell you why I chose to do that, I've never had a bike stolen or crashed, and I tend to take my chances on things just working out. But this time I didn't. Good thing, too, because someone stole it two days later on the following Wednesday. The claim was accepted and a check issued on Thursday. I was expecting some pushback on the process, but there was none. I sent in a photo of the bike and the cut lock, a copy of the police report and a signed statement, and that was it. I will never again own a bike without having it covered by Velosurance.

No Refund After Cancelling Policy I cancelled my policy a month ago and have still not received a refund. When asked about the refund I was given a date that it would be mailed out. After waiting over two weeks after that they then said that the check might be lost. I contacted Markel (who actually handles the policy and not Velosurance) because that seemed unlikely and they informed me that because of how the cancellation was processed that no refund was ever generated or check mailed out. Markel is investigating now. Upon letting Velosurance know they said they did everything correct but would check again but I do not have much confidence in them because of the initial incorrect information. Also, in this process their representatives said I would receive a call back which never occurred only to discover an email in its place that said they fulfilled their responsibilities and the refund is on Markel. The policy was purchased from Velosurance so I expected them to handle it without the runaround.

Cyclist happy with claims process I was extremely satisfied when I had to file a claim for an accident that damaged my bike frame. After submitting the bike shops report and estimate, a check arrived in the mail within a few days. I also appreciate having roadside service available. They clearly are an honest and reputable company.