I booked a ski in condo at keystone I booked a ski in condo at keystone, and when checking in they never supposedly received the final payment I sent. I had to prove it before checking in. They proceeded to put us in the wrong place with less beds than required. I asked the front desk the cost of the room we were put into and it was $1000 cheaper than the one i booked. I lost 2 days dealing with this headache and nothing was compensated for mistakes of the company. They also proceeded to charge another $500 in fees during check out. This is a shady company that is a third party to the resorts. They lack the correct information and customer service to make a stress-free vacation possible, and they steal people's money.

patient and knowledgeable Edna followed up immediately on my request and maintained contact through the reservation process. She also suggested lift tickets booking as well so that we could get the discount. I appreciated her patience as we were trying to make our mind and finally able to book

Great service Great service, to the folks complaining about not getting refunded due to weather, that is why you get travel insurance. Not their fault. We have had a good trip to copper mountain and have had a good response when we had any questions.

We had an absolute fantastic time We had an absolute fantastic time! My boyfriend & I are first timers when it comes to Beaver Creek. We had such an incredible time. The experiences from the food & wine tastings to the ski slopes, etc. We snowboarded, we did the snow tubes. The front desk to the skiing equipment shop were just none short of pleasant & polite. This is by far one of the best vacations I have ever taken.

I had tried several times through the… I had tried several times through the website to make reservations without much success. I don't know what I was doing wrong, but obviously there was something. So I gave up and call directly and Stacie walked me through and got me the reservations I needed. I appreciated her time, patience and courtesy. Thank you again, Stacie